PRICES AND SHIPPING INFO:
We ship our products (terpenes and eliquids) worldwide through different transport companies.
• For orders of up to 1kg, the costs are:
- Spain: Correos Express
- For orders less to 50 euros, to Spain (peninsula), the shipping cost will be 5 euros.
- Orders up than 50 euros, to Spain (peninsula), will have FREE shipping.
- Orders to Tenerife, Las Palmas, Ceuta and Melilla have their own rate (minimum shipping cost 15 euros) that you can see before finishing your order
- Rest of the world: UPS
Orders inside European Union have a different costs, depending the area. It will be reflected when placing the order, before the ending
Orders to outside the European Union have variable costs, depending on the area. It will be reflected when placing the order, before the ending.
• For orders over 1kg, you can see the amount reflected in your order, before the end of it.
What is the flammable aerosol transport rate?
Orders outside the European Union that include a product from the Terps Spray category will have a surcharge of a single rate of 71 euros, as a flammable aerosol transport rate. This rate corresponds to the surcharge charged by transportation companies for the shipment of regulated hazardous substances and materials. Since Terps Spray is a pressurized (flammable) aerosol, we are required to ship our products under this regulation, IATA Dangerous Goods Regulations (DGR), and this results in a single fee per shipment.
--- We only charge this rate for countries outside the European Union and exclusively for orders that include Terps Spray. ---
COUNTRIES WITH SPECIAL CONDITIONS:
• Latin America: We only send terpenes to companies in alimentary format (for product elaboration). We do not send e-liquids. We do not send terpenes for vaporization.
• If your country doesn't appear in the list of countries when you order, please contact us to know the shipping conditions.
RATES AND CUSTOMS:
When the shipment arrives in your country it could be subject to import duties and taxes. You will have to pay the additional expenses for the customs clearance. We have no control over these expenses and we can not predict their amount. Customs policies vary greatly from one country to another, contact the customs office for more information. To facilitate the customs process, we reserve the right to inform Customs of the value of the products within the packages.
Just for International orders: if the customer refuse to pay the customes charge once the order is arrived to the destination Country, Cali Terpenes will refund the amount of the order discounting shipping and handling costs. (Min. 9 €). The refund process will start when we can confirm that the order has returned to our warehouse