PRICES AND SHIPPING CONDITIONS FOR CALI TERPENES:
We ship our products worldwide using various transport companies.
• For orders of up to 1kg, the costs are:
- Spain: Correos Express
- For orders with a value below 50 euro, within Spain (peninsula), the shipping cost is 5 euros.
- Orders with a value exceeding 50 euro, within Spain (peninsula), will have FREE shipping.
- We do not ship to the Canary Islands, Ceuta or Melilla.
- Rest of the world: UPS
UPS Shipments to the European Union have a variable cost, depending on the zone. It will be reflected when placing the order, before its completion
Orders destined for outside the European Union have a variable cost, depending on the area. It will be reflected when placing the order, before its completion.
What is the flammable aerosol transportation fee?
Orders outside the European Union that include any product from the Terps Spray category will have an additional charge of a fixed fee of 71 euros for the flammable aerosol transportation fee. This fee corresponds to the surcharge that transport companies charge for the shipment of regulated hazardous substances and materials. As Terps Spray is a pressurized aerosol (flammable), we are required to ship our products under this regulation, IATA Dangerous Goods Regulations (DGR), and that results in a single fee per shipment.
--- We only charge this fee for countries outside the European Union and exclusively for orders that include Terps Spray. ---
For orders over 1kg, the amount will be reflected in your order before its completion.
COUNTRIES WITH SPECIAL CONDITIONS:
• Latin-America: We only ship terpenes to companies in food format (for product manufacturing). We do not ship e-liquids. We do not ship terpenes.
• If your country doesn't appear in the list of countries when you order, please contact us to find out the shipping conditions.
RATES AND CUSTOMS:
Once the shipment arrives in your country, it may be subject to import duties and taxes. You will be responsible for paying the additional expenses for customs clearance. We have no control over these charges and cannot predict their amount. Customs policies vary greatly from country to country, so please contact the customs office for more information. To facilitate the customs process, we reserve the right to inform customs of the value of the products inside the packages. .
For international orders, in the event of the customer's refusal to pay the expenses upon the arrival of their order at customs (processing and fees), once the returned package is received at our facilities, the customer will be refunded the amount of their order, minus transportation and handling costs (minimum 9 euros).