Terms and Conditions

Standard Terms of Use and Agreement


In compliance with what’s stated in Article 10 Law 34/2002 11th of July from the Services of Information and Electronic Commerce (LSSI-CE), the following constitutes general information of the present website:

Cali Terpenes S.L.

Cif: ES-B66818394

Travessera de les Corts, 48, derecha

08903 – Hospitalet de Llobregat

Barcelona – Spain



2.1. Agreement to terms of use.

You (the USER) agree that:

You have read, understood, and agree to the following: you are an adult and of legal age to purchase products on this website in accordance with the legislation in your country of residence and are of capacity to accept the responsibilities detailed here.

2.2. Register.

The information provided by USER must be exact, current, and true at all times. Persons or entities who register are responsible for their password, assuming any consequences related to its misuse, including the transfer, release, or loss of password. For these purposes, the access to restricted areas and/or the use of services and content done using USERS password will be considered done by USER, who is responsible for said access and use.

2.3. Site Rules

Those who use the website (henceforth, you) agree to use this website and its content and services in accordance with the law, morality, public order and in the present general terms and conditions.

Additionally, you must use this WEBSITE’s services correctly and not for illicit activities or criminal activities, or those which act against the rights of third parties and/or infringe upon intellectual and industrial property rights or any other applicable legislation or regulation in the legal system.

You may not transmit, introduce, spread, or provide third parties with any type of material or information such as details, content, messages, drawings, sound and image files, photos or software that is against the law, immoral, against public order or the present terms and conditions. You agree to, including and not limited to:

No to post or share the following content or propaganda: racism, xenophobia, porn, terrorism apology, or anything that goes against human rights or advocates for the non-responsible consumption of alcohol.
Not to post or share data programs (virus and damaging software) susceptible to causing damage in the access provider, their providers, or third-party users on the internet.
Not to post, share or provide third parties with any type of information, element or content that goes against fundamental rights and constitutionally and internationally recognized freedoms.
Not to post, share or provide third parties with any type of information, element or content that constitutes illicit or unfair advertisement.
Not to post or share any type of fake, ambiguous, or inexact content or information that may cause misinformation in receptors.
Not to use other website users’ access keys to the different services and/or content in this website.
Not to share, transmit or give third parties access to any type of information, element or content that supposes a violation of intellectual and industrial property, patents, brands or copyrights corresponding to the ownership of the website CALI TERPENES or third parties.
Not to share, transmit of give third parties access to any type of information, element or content that supposes a violation of confidential communication and/or data protection laws.

You, the user, agrees to not hold CALI TERPENES responsible for any possible complaints, fines, or sanctions that may arise from the consequences of the misuse by part of the user (you) of any of the terms previously indicated, and therefore CALI TERPENES reserves the right to request compensation for any damages that may correspond.

2.4. Exclusion of Liability

The content in CALI TERPENES has been made in good faith, with proprietary and third-party sources obtained legally. Even so, CALI TERPENES can’t guarantee the complete veracity and reliability of the aforementioned content.

The CALI TERPENES website does not accept responsibility for damages of any types derived from the use of the content, services and products provided.

The access of persons or entities to the WEBSITE does not imply that CALI TERPENES is obligated to ensure the absence of virus, worms, or any other damaging computing element. It is the user’s (you) responsibility to have the necessary tools for detecting and eliminating damaging computer virus or programmes.

CALI TERPENES is not responsible for the damages of any kind caused to the consumer due to shutdowns in the network that cause the suspension, cancellation, or interruption of services on the WEBSITE while or after using such website.

CALI TERPENES has no knowledge of the content or services on Linked Sites and, therefore, is not responsible for damages produced by illicit content, quality, unavailability, error or futility of the content and/or services offered by Linked Sites or any other type of damage that isn’t directly attributable to CALI TERPENES.


All content on the Website: texts, photos, images, icons, technology, software, links and other audio-visual content, as well as their graphic design and code are intellectual property of CALI TERPENES or third parties, website users have no usage rights under current regulations regarding the intellection property of the website.

Brands, commercial names, and distinctive signs belong to CALI TERPENES or third parties, accessing the website grants no rights over the aforementioned content.

By accepting these terms and conditions, you give CALI TERPENES , free of charge and exclusively, the rights to use articles, comments, and opinions (henceforth “content”) that you may publish or authorize to be published on the webpage. This transfer of data is to be understood as worldwide, without limitations, and for the longest duration mentioned in Law Article 1/1996, April 12th, in which the consolidated text of intellectual property law can be found, regulating, clearing up and putting into accordance the current legal provisions regarding the material. CALI TERPENES can use the reproduction, transformation, distribution and public communication rights of the Content, in the broadest sense of the law.

You confirm that you own the intellectual property rights of the aforementioned comments, opinions and posts, and you are responsible for any claims including damages claims that any third party may enact against CALI TERPENES due to right infringement caused by any actions derived from your obligations directly or indirectly regarding these terms and conditions.

Additionally, the user must not imply CALI TERPENES regarding any damages that they or any third party may suffer as a consequence of this clause.


CALI TERPENES reserves the right to use payment methods by third-party and/or financial entities to handle payments made by users on the website, in collaboration with payment method providers.

CALI TERPENES does not have access to the bank details linked to the user’s payment methods, and does not register this data during payment operations.

CALI TERPENES reserves the right to decline or cancel with prior notice and at their discretion orders which may have (i) inaccuracies or product writing errors, (ii) inaccuracies or errors in pricing via the website or (iii) suspicion of fraud or significant fake, incomplete or inaccurate data provided by website users.

CALI TERPENES reserves the right to demand a copy via fax or email of the card used for the purchase as well as ID, bank extracts, national IDs, passports or documentation equivalent to the user’s DNI in order to confirm the veracity of the provided details.

In order to pay via bank transfer, users must make the transfer using the details that appear in the order confirmation email. This email will contain the account number to which the transfer should be made, the cost and the reference that you will need to annex in order to speed up your order confirmation. Your order will be processed once the full sum has been received and the delivery period and estimate provided to the user will begin once payment has been received. Orders made via bank transfer have a validity of 7 days. Any payment made after this period may be subject to product availability and price changes.


Shipping costs for orders made by website users are to be paid by the user,, unless the contrary is explicitly stated.

CALI TERPENES, in this case the SELLER, indicates the shipping price during the ordering process; this sum must be approved by the user before accepting the order, unless it is included in the price. CALI TERPENES will give the user an indication during the order process of any additional costs incurred in the process.

CALI TERPENES will inform the user of the estimated delivery times of the order during the ordering process. Delivery times indicated are only estimates and refer to work days. CALI TERPENES is not responsible for additional delays regarding the estimated delivery time.

Deliveries are made to the designated domicile freely provided by the user when ordering, as long as the domicile is in one of the delivery areas included on the platform.

Deliveries are made during workdays (Monday to Friday) and in working hours (from 09:00 to 19:00). Unfortunately, we do not deliver on weekends or outside of working hours, as well as holidays, regardless of specific petitions made by users to the CALI TERPENES team or in their order.


These conditions can be found in our refund policy.


These Terms and Conditions are governed and interpreted in accordance with Spanish Law. CALI TERPENES and the user expressly waiver any other jurisdiction and submit entirely to the jurisdiction and competency of the Court of Law of Barcelona regarding any controversy that may arise from using the services underlined in these terms and conditions and the particular conditions on this website.


The identification and personal data provided within this website via form or email are confidential and form part of files owned by Cali Terpenes S.L. that have been created in order to better handle and carry out orders via our virtual store, creating receipts, accountancy, paying and receiving payment as well as fiscal obligations, as well as maintaining our commercial contact book updated and, in general, in order to offer services.

Cali Terpenes S.L., as owner of said files, follows all privacy obligations regarding the contents. The owner of said personal data has the right to oppose, access, rectify and remove said data which may be held in Cali Terpenes S.L.'s database. Said Right may be exercised by sending a photocopy of an identifying document pertaining to the owner of the data via any form of communication to:

Cali Terpenes S.L.

Cif: ES-B66818394

World Trade Center

Edificio Sur, 2ª planta

Moll de Barcelona

Barcelona , 08039 España


In cases where users' personal data may be given to third parties, all interested parties will be notified regarding the destination of said data and what it will be used for.

Cali Terpenes S.L. reserves the right to modify their confidentiality and data protection policy as a consequence of legislative changes or privacy policy modification. If modifications occur, information will be posted here, where you can get access to all current policies regarding confidentiality and data protection. In each case, all dealings with users will be done under the regulations in place at the moment of acces to the website.


Our webpage is designed to be especially receptive to the needs and interests of our customers. This is why we use cookies, in order to recognize users when they access their accounts, handle orders correctly, and as well as offer products an services in accordance with consumers interests, depending on your navigation habits. Cookies are only used by CALI Terpenes to improve and personalize the services we offer.

How to delete them

You can delete CALI TERPENES cookies, although this will prevent certain aspects of the page from working once deactivated. If you still wish to do so, you can follow these instructions:

1. If you use Internet Explorer:

On Internet Explorer, click the Tools button and then "Internet Options".

In the "General" tab, in "History", click "Configuration"

Click "see files"

Click the "name" column to see the files in alphabetic order.

Select the cookies with CALI TERPENES and remove them.

Close the file window and click "OK".

2. If you use Firefox

Select "Options" in the "tools" menu.

In the following window select "Privacy" and then "Show cookies"

Select CALI TERPENES cookies and remove them.

3. If you use Safari:

Select the "Edit" menu and then "Preferences"

Click on "Safety"

Click on "Show cookies" and select CALI TERPENES cookies, then lick "Delete".

Once deleted, click the button "done".

4. If you use Google Chrome:

Click on the "Tool" icon in the menu.

Select "options"

Select the window "Advaned Options" and choose "confidentiality"

Click "show cookies"

Select cookies that include CALI TERPENES and remove them.

Finally, click on "close".



This merchant endeavours to not allow any type of illegal transaction or transaction considered to be so by credit card companies or acquiring banks, which could or might have potential to harm their good faith or influence them negatively.