Privacy Policy

The identification and personal data provided within this website via form or email are confidential and form part of files owned by Cali Terpenes S.L. that have been created in order to better handle and carry out orders via our virtual store, creating receipts, accountancy, paying and receiving payment as well as fiscal obligations, as well as maintaining our commercial contact book updated and, in general, in order to offer services.

Cali Terpenes S.L., as owner of said files, follows all privacy obligations regarding the contents. The owner of said personal data has the right to oppose, access, rectify and remove said data which may be held in Cali Terpenes S.L.'s database. Said Right may be exercised by sending a photocopy of an identifying document pertaining to the owner of the data via any form of communication to:

Cali Terpenes S.L.

Cif: ES-B66818394

Travessera de les Corts, 48, derecha

08903 – Hospitalet de Llobregat

Barcelona – Spain


In cases where users' personal data may be given to third parties, all interested parties will be notified regarding the destination of said data and what it will be used for.

Cali Terpenes S.L. reserves the right to modify their confidentiality and data protection policy as a consequence of legislative changes or privacy policy modification. If modifications occur, information will be posted here, where you can get access to all current policies regarding confidentiality and data protection. In each case, all dealings with users will be done under the regulations in place at the moment of access to the website.

Commercial Communications 

At Cali Terpenes, we want you to be involved and informed about all our services, offers, and updates. Therefore, we wish to send you commercial communications, notifications, or messages through any means, including electronic, to inform you about promotions, products, services, features, and news from Cali Terpenes, as well as related to other free or paid services from Cali Terpenes that we believe may be of interest to you.

In order to do so, you will need to specifically authorize us by providing your email in any of our contact forms on the website.

Data Controller: Cali Terpenes SL. Purpose: Sending our publications, product promotions, and/or services. Legitimization: Consent of the interested party. Recipients: Mailrelay (email marketing provider) through its company CPC Servicios Informáticos Aplicados a Nuevas Tecnologías S.L., located in Spain. See Mailrelay's privacy policy. Sendinblue SAS (email marketing provider and processing of personal data for marketing and profiling purposes), located at 55, rue d’Amsterdam 75008 Paris, France. See Sendinblue SAS' privacy policy. Rights: You have the right to access, rectify, and delete the data by sending us an email to You can also unsubscribe from this service by following the instructions provided in the footer of each of the electronic communications we send you.

Data Quality

By providing us with your personal data, you guarantee its quality. This implies that all data and information provided must be real, truthful, and belong to your current identity.

You must notify us of any changes that occur in the provided data, being responsible at all times for the veracity and accuracy of the supplied data..

Data Safety

The safety and security of your personal data is a priority for us. Therefore, we comply with the recommended security standards to protect them. However, it is impossible to guarantee their total security due to the nature of the internet and the potential malicious actions of third parties beyond our control.

We commit to act promptly and diligently if the security of the data is at risk or compromised, and to inform you if it is relevant.

Additionally, we inform you that Cali Terpenes will not share any personal data without your prior consent, except for necessary communications that must be carried out to fulfill your requests, limited to the purpose that justifies it.

Control Your Data

It is important to remember that you are the sole owner of your personal data. Therefore, at any time, you can exercise your rights of access, rectification, cancellation, and opposition regarding your rights, in accordance with the provisions of the current legislation.

This means that you can ask us about the data we have about you, modify them, update them, or notify us that you no longer want us to use them for a specific purpose or request their deletion from our databases.

To do so, do not hesitate to contact us via email at, indicating your request and providing a copy of your ID or equivalent.


Cali Terpenes reserves the right to modify this Privacy Policy in accordance with the applicable legislation at any given time. Therefore, we will duly inform you so that you can review this Privacy Policy and be informed about how your personal data is treated and protected, as well as the rights you have.

Related Reulations

If you wish to obtain more information about the regulations that protect your rights, we provide you with the laws that have inspired this policy and are relevant to you:

Organic Law 15/1999, of December 13, on the Protection of Personal Data:

Law 34/2002, of July 11, on Information Society Services and Electronic Commerce:

Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016:

Your Data Privacy - GDPR Overview

At Cali Terpenes, we prioritize your privacy and adhere strictly to the European Union's General Data Protection Regulation (GDPR). This overview outlines your rights concerning the personal data we handle.

GDPR Rights Simplified:

  • Access and Correction: You're entitled to verify if we're processing your data and to access it. You can also correct any inaccuracies or complete incomplete information.
  • Erasure (Right to be Forgotten): You can request the deletion of your personal data when it's no longer needed for its original purpose.
  • Processing Limitation: Under specific conditions, you can ask us to restrict data processing. We'll then retain your data solely for legal claim purposes.
  • Data Portability: You have the right to receive your data in a structured, commonly used format and transfer it to another entity.
  • Objection to Processing: You can object to our processing of your data. We'll cease processing unless there are overriding legitimate reasons or for legal claim defense.
  • Protection from Automated Decision-making: You're protected from decisions made solely on automated processing, including profiling, that significantly affect you.

Exercising Your Rights:

To exercise these rights, reach out through our website's contact form. We commit to addressing your request within 30 days.

Purpose of Cookies

Our website is designed to be particularly responsive to the needs and interests of our customers. This is why we use cookies to recognize you when you access your account, manage the content of your basket and your selection, as well as to offer you products and services according to your interests based on your browsing. Therefore, cookies are only used by CALI TERPENES to improve and personalize the service we offer you.

How to delete them

Please note that you can delete CALI TERPENES cookies, but this may cause certain functionalities of our website to not work properly once you deactivate them. If you still want to delete them, follow these instructions:

If you use Internet Explorer:

In Internet Explorer, click on the "Tools" button and then select "Internet Options".

In the "General" tab, under "Browsing history," click on "Settings."

Click on the "View files" button.

Click on the "Name" column to sort the files alphabetically.

Select the cookies that include the name "CALI TERPENES" and delete them.

Close the window containing the list of files and then click "OK."

If you use Firefox:

In the "Tools" tab, select the "Options" menu.

In the window that opens, select "Privacy" and click on "Show cookies."

Select the cookies that include the name "CALI TERPENES" and delete them.

If you use Safari:

In your browser, select the "Edit > Preferences" menu.

Click on "Security."

Click on "Show cookies."

Select the cookies that include the name "CALI TERPENES" and click the "Delete" button.

Once the cookies are deleted, click the "Done" button.

If you use Google Chrome:

Click on the "Tools" menu icon.

Select "Options."

Click on the "Advanced options" tab and go to the "Privacy" section.

Click on the "Show cookies" button.

Select the cookies that include the name "CALI TERPENES" and delete them.

Finally, click "Close."

Please note that the instructions provided may vary slightly depending on the version of the browser you are using.